Remote Offices/ Extension Mobility

Extend the reach of your enterprise with the power of IP PBX

Remote Offices & Extension Mobility

A single location for a growing business is typically not enough. With increment in personnel and capital, many businesses prefer to set up multiple offices to attract different regions of customers. With the advanced features and functionality that are offered through VoIP telephony implementations, remote offices can be linked up, regardless of their locations.

Choosing the right architecture requires boning up on the basic branch office VoIP architectures to facilitate integration with the centralized telephony infrastructure in the main office and ensure high-quality voice across the organization.

Extension Mobility is another service on the VoIP phone system which allows you to "login" to another phone, and for that phone to take on the personality of your usual desk phone. This allows you to make and receive calls as though you were at your normal desk, and mobile workers can gain the full functionality of their corporate phone system while on the road.

Our end-to-end solutions provide PBX functionality to remote offices, enabling auto-attendant and call routing, creation of small ACD groups, setting up of ad hoc conferences, using unified messaging and in general bring a lot more flexibility to addressing individual requirements. In addition, significant benefits in the form of reduced operations costs and capital expenditures in new offices can now be achieved.

Features of Remote Offices & Extension Mobility:



Remote offices are connected to the main office through the IP PBX system, allowing for seamless communications. When calls are placed, the work caller ID information is being passed as opposed to personal cell number, ensuring that the company’s brand is passed through to the clients and the employee’s personal details are kept private.

Hot Desk Extensions

Employees can be distributed extension numbers which they can use to log in to any VoIP phone in the office, removing the need to physically relocate hardware such as phones and computers.

Call Routing

Call routing software identifies individual callers based on caller ID, and automatically routes them to the respective agents according to preset criteria.

Office Rerouting

Incoming calls connecting to your integrated IP PBX system is rerouted to a local number prefix, which means expensive charges are avoided as they are based on the VoIP systems, instead of the local telco provider.


Employees will have the ability to connect all of their phones to work with their extension. They are given access to a powerful In Call Menu that frees them from the desk and allows people to reach them at one number. The employees can easily transfer calls from one device to another and record calls right from any cell phone.

Voice Systems

Integrated IVR systems can automatically confirm appointments and undertake other administrative tasks, eliminating the need for manpower to carry out these tasks.


Monitoring systems provides the status of each extension in the remote office, and reports can be scheduled, allowing you to keep track of the productivity of the employees, regardless of their locations.


Remote Offices and Extension Mobility opens gates to countries all over the world, meaning that your VoIP systems can be utilized on an international basis.


Increased Efficient Deployment

Call centers can be deployed even when employees are miles apart. You can have a wide pool of manpower with different skills and talents without worrying about where to keep them in one roof so they can stay connected.

Increased Connectivity

On-call employees can integrate their mobile phones into the network. Employees who handle delicate matters can also go home and be contacted when they are needed. They do not need to hang around in the office waiting for something to happen. By being able to get through the network even when at home, they can fix small issues right away.

Increased Productivity

By eliminating the need for employees to commute to the office or deal with the distractions in an office, they can continue working without being affected by their constraints. By installing this system, business owners can have peace of mind that they contact their staff wherever they are.

Lowered Costs

Efficiency of scale can be extended to each office without significant investment or telephone company costs. In addition, our solution can give you the ability to have local phones numbers from all over the country that ring your users, preserving the look and feel of a locally installed system. Resources like receptionists, auto attendants, call queues and answering groups can also be shared across all the offices.

24/7 Operation

The ease of establishing remote offices around the world makes it possible for your enterprise to provide services around the clock.

Easy Expansion

Utilizing a remote office environment to do away with the need for establishing physical offices means you can grow and expand your business operations much more quickly, especially to other countries.

Remote Offices and Extension Mobility allows us to utilize cellular networks to connect to a company's PBX infrastructure. In essence, enhancing support extensions to both cellular and WIFI networks with dual mode phones.


  • “To reach out to our customers, we needed to establish a call centre and telephony system. Lantone Systems deployed their solution quickly and cost-effectively, and their work has remained critical to AsiaMedic’s operations to this day.”

    AsiaMedic Ltd,

  • “Lantone Systems Pte Ltd were engaged as our IT Systems Service Managers from 2015 to present date. They provided support for the enforcement for our IT infrastructure and our telephone systems. During the above period, the service and support provided by Lantone Systems was timely, rational and well explained. Lantone’s approach to IT issues were systematic & thorough."

    Straits Law Practice LLC,

  • “Lantone acts like our in-house IT department. Being our out-sourced IT, they understand the needs and structure of our business. Lantone provides excellent IT service and are always accessible on the phone, regardless of the situation. Not only do their consultants do an excellent job with ongoing IT maintenance and support, they’ve also been great about taking on extra assignments and helping us explore better IT solutions. We recently relocated and Lantone handled the relocation of our server room equipment and working computers smoothly. We have been a happy client of Lantone for the past six years and plan on staying with them for a very long time.”

    Loomis Sayles Investments Asia Pte Ltd,

  • “FocalScope’s design makes it easy to carry out reporting and quality control, a testament to Lantone Systems’ expertise. With FocalScope, we are able to access relevant data and make the necessary changes to our marketing campaigns with ease.”

    Starhub Ltd,

  • “Lantone Systems were methodical in their analysis of our IT and communications systems, and delivered solutions that effectively addressed our needs and requirements, while offering excellent value for money.”

    Tito Isaac & Co LLP,

  • “Lantone Systems went the extra mile to deliver the perfect solution for our business needs. They made it possible for us to offer our customers an easily accessible and customizable email marketing service. Lantone has not just been an IT vendor, but a crucial part of our success story.”

    Agape Connecting People Pte Ltd,

  • “With innovation as the backbone towards creating sustainable differentiation, Lantone Systems has enabled Travel Cue to put in place robust and scalable solutions to support its business growth. More than just being an IT supplier, Lantone has been an integral part in the growth story of Travel Cue.”

    Connect Group Pte Ltd,

  • “When we looked into connecting our branch offices through a cloud-based telephony system, we faced multiple obstacles that made this unfeasible. But Lantone Systems implemented a hybrid deployment of their FocalScope system that overcame those obstacles, and fully addressed our business communications needs at the same time.”

    D-Link International Pte Ltd,

Why Choose Lantone as your Provider?

With more than 15 years of experience, Lantone has multiple technical teams based in Singapore, providing easy service avenues.

  • We ensure you that:
  • A dedicated account manager will be allocated to assist you
  • A senior engineer will be present for every project implementation.
  • Lantone integrates systems with reliable companies to offer you with only the best.

We also have a 24/7 Support and help desk ticketing system, which allows users to request for help when needed. Once you call, we activate our engineers to immediately assist you.

Project Management

Dedicated Account

An account manager will be allocated to assist you from start to finish, acting as an extension of your in-house staff.

1 Senior Engineer onsite for every
project implementation

Personalized technical support for all your needs.

Multiple implementation teams
based in Singapore

Our Technical Support Teams are deployed throughout Singapore, providing easy service avenues.

System Integrations with
leading telephony technology

We integrate systems with Yealink, Polycom, Xorcom, Sangoma, Cisco, HP and many more to offer you the best.

Post Deployment Support

24/7 for

Comprehensive support 24x7, 365 days a year.

Custom SLA – Up to 2 hrs
response time in Singapore

Once you call, we immediately activate our engineers to provide you with any assistance.

Help desk ticketing

All our clients have been integrated into our system allowing them to create tickets if help is required.

Get connected virtually on any device at any location

Whether you're on the move or across the globe attending a business meeting, Remote Offices & Extension Mobility grants you a portable office on the move.

Speak to us today