Organizations need complete and timely information to make business and operational decisions to best manage their interaction with customers.
Along with workforce optimization solutions, Lantone’s customer interaction business intelligence offering enhances business and operational performance by focusing:
Management information systems
Management reports, trends and dashboards
Contact centre-specific and integrated business reporting
Analytics and the voice of the customer
Real-time and historical reporting
Agent desktop analytics
Agent quality and capability scorecards
Benchmarking and best practice
Benchmarking of contact centre strategy and operations against industry vertical, local geography and global best practice
Benefits of our Business Intelligence Solutions
Your responsiveness to your customers’ needs creates higher customer satisfaction, which in turn enables top-line revenue growth.
There is overall improved visibility of the effectiveness of business and operations initiatives.
By identifying and correcting process and system inefficiencies, employee productivity is increased.
Lower Operating Costs
By adjusting customer interactions to align with trending customer behaviors, operating costs are lowered.
From information that your customers provide, you will obtain comprehensive market and competitor intelligence.
“When we looked into connecting our branch offices through a cloud-based telephony system, we faced multiple obstacles that made this unfeasible. But Lantone Systems implemented a hybrid deployment of their FocalScope system that overcame those obstacles, and fully addressed our business communications needs at the same time.”
D-Link International Pte Ltd,
Effective communication can be easily achieved using minimal internal resources.
The end result is a professional corporate image that's efficient and provides customer satisfaction.Better yet, it won't weigh heavy on your monthly expenses.