Improved operational management of employees, their time and attendance
Increased employee productivity including on-phone productivity, agent-scheduling productivity and management efficiency
Lower operating costs including overtime costs, functional training costs, telecom costs.
Increased revenue growth resulting from higher customer satisfaction and reduced attrition, and increased point-of-sale revenue created by improved service level management
Our workforce optimization solutions help to ensure that the right skills are in the right place at the right time, to deliver the highest standard of customer experience at the lowest cost.
Forecast work volumes based on historical trends, so you can schedule your employees and monitor their activities in real time.
Define and deploy competency frameworks for all levels in the workforce. This will ensure appropriate upgrading of skills and promotions of employees.
Voice recording technology and coaching modules offer a framework to monitor interactions and ensure a consistent customer experience.
Measures the performance of employees against key performance indicators in real time.
D-Link International Pte Ltd,
The end result is a professional corporate image that's efficient and provides customer satisfaction.Better yet, it won't weigh heavy on your monthly expenses.Speak to us today