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8. Is my PBX or switch supported by Call Accounting Mate?
9. Does Call Accounting Mate support Asterisk open source PBX SMDR?
10. How do I access Call Accounting Mate in a network with a PC using a browser?
11. Can anyone on the Internet access my CAM using a browser?
12. Are rates tables customizbale for my country?
13. How do I initiate a support email and have the log files sent to your support department automatically?
| 1. What are the minimum systems requirements to run Call Accounting Mate? |
The minimum systems requirements are as follow:
 Pentium 286 Machine with 128 MB Ram
Windows 95/98/2000 Server or Professional / XP
Serial Connection to PABX
| 2. Can you install Call Accounting Mate for us remotely? |
Yes, we can install and maintain Call Accounting Mate for you remotely.
All we need you to do is to download and execute our install file, follow the few simple instructions and our technical team will be able to access and install Call Accounting Mate remotely from our office.
A typical installation takes about 15 minutes and training will just require an additional 15 to 20 minutes.
| 3. Can I run Call Accounting Mate on my corporate server? |
Yes, you can run Call Accounting Mate on your corporate server.
The reason why most PABX vendors do not encourage running call accounting software on the server is because they are not familiar with the Server. Therefore, they will sell you dedicated hardware specially for call accounting purposes. However, this is expensive and a waste of machine power.
Since Call Accounting Mate is a web-based system, there is really no reason not to install it on the server. You can just install Call Accounting Mate on the server and configure it using any browser on the network.
| 4. Do I have to install a SQL engine to use the software? |
No. We use embedded SQL. The database is SQL compliant. You do not need to install an engine because all the database functions needed to support SQL are built into our executable.
You can still construct standard SQL commands and query the database, if you wish. The embedded SQL is capable of handling up to 2 billion records, which in most cases is sufficient for our clients.
Of course, the other advantage is that you do not need to pay expensive licenses or install complicated software. All you need is our executable.
| 5. Call Accounting Mate is a web-based system.Do I need to install a Web Server? |
Our executable contains a web server built-in. This web server is custom built for our Call Accounting Mate application only. It is also more secure then using IIS or Apache. You do not need to have any web server loaded since everything needed is already embedded in our executable.
If you are running a web server however, you can always run the Call Accounting server on port other than port 80.
| 6. How do we connect Call Accounting Mate to a Cisco Call Manager? |
Call Accounting Mate has a built-in ODBC connectivity where you can establish a connection string to your Cisco Call Manager.
However, we do not perform any deletion or database maintenance. Therefore, it would be better to use a third party tool to retrieve the data to a file on the hard drive. The data should be retrieved to a .csv or CRLF terminated text file. Call Accounting Mate can then process the file using the "Port=File" option.
| 7. What is SMDR / CDR output? |
SMDR / CDR is an abbreviation for station message-detail recording.
Regardless of their size, most telephone systems output Call Detail Records (CDR). Generally, these are created at the end of a call. But on some phone systems, the data is available during the call. This data is output from the phone system by a serial link known as the Station Message Detail Recording port (SMDR).
Some of the details included in call records are: Time, Date, Call Duration, Number dialed, Caller ID information, Extension, Line / Trunk location, Cost, Call completion status.
| 8. Is my PBX or switch supported by Call Accounting Mate? |
Yes, Call Accounting Mate can support all PBXs and keyphones that have SMDR output. If you can supply us the SMDR output, we can make a driver (normally within a day) to support your PBX and email it to you.
| 9. Does Call Accounting Mate support Asterisk open source PBX SMDR? |
Yes, Call Accounting Mate supports Asterisk. We use Asterisk as our internet phone system so it is natural for us to support it.
In addition, Call Accounting Mate ships with Asterisk modules that can be loaded on your asterisk machine to communicate with Call Accounting Mate.
| 10. How do I access Call Accounting Mate in a network with a PC using browser? |
Assuming you are running Call Accounting Mate on port 80 on a machine with the IP address of 192.168.1.1, all you have to do is to use a PC on the LAN and point the browser to http://192.168/.1.1. By doing so, you will get to the login screen.
If you are running on another port, use http://192.168/.1.1:xx where xx is the port that the software is running on.
This is a built-in design of Call Accounting Mate to enable users to access it using a browser. No configuration is required where the software is running to enable this feature.
| 11. Can anyone on the Internet access my CAM using a browser? |
No, not everyone on the internet will be able to assess your Call Accounting Mate system.
You have the full authority to decide whether you want to give access to a user on the internet or only on your intranet. In fact, you can also specify and limit the PCs within the office that are allowed to access Call Accounting Mate. By doing so, you can ensure the safety and privacy of your Call Accounting Mate system.
| 12. Are rates tables customizable for my country? |
We have spent a lot of time making sure that Call Accounting Mate can work around the world. Our rate table is flexible enough to support most of the countries.
Rates tables are also referred to as Tariff Plan. Correct calls cost calculation and dialed numbers parsing depends much on tariff plan, so it is very important to set up the correct tariff plan for your country. By default, Call Accounting Mate is supplied with default tariff plan for USA activated.
If you do have an exceptional situation, please let us know and we will add your required rate types into Call Accounting Mate.
| 13. How do I initiate a support email and have the log files sent to your support department automatically? |
Call Accounting Mate can automatically send all the necessary log files to our support team. To initiate this, follow the below steps:
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Log on to Call Accounting Mate and select "Support". |
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Click on "Send Log Files". |
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Key in all the necessary information, including your PBX or switch type. It is very important that we have your email address, as this is the primary way we communicate with you. Please also provide your telephone number as we do call when necessary. |
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If you are requesting for the development of a new keyphone or PBX driver, select "Request for Parser" under the request type.
This will send the necessary files needed for the development of the driver for your switch. |
If you have been asked to send all the data files by our technical department, select "Extended Request for Support". This will send all the data files associated with CAM to the support team.
Please make sure that you have an Internet connection on the machine running CAM.
You should also receive an automated email within 5 minutes of sending us the automated response. If you do not receive this email, chances are that we have not received your files. Please follow the steps above again to initiate another support email.
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