Call Centre Solutions
callcentrereport

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At Lantone Systems, we provide a versatile call center monitoring system dedicated to call centres based on the Asterisk PBX. With over 150 quantitative metrics available, your call center runs smoothly and problems are easily pointed out. You can measure budget targets, SLA targets, agent activity and more, with a level of details that goes down to listening to any call on any queue - and right from your browser. The below are example of screenshots taken from the call centre monitor.

Main Reporting

Homepage

Custom Reports
Call Centre Reporting - Homepage Call Centre Reporting - Custom Report Analysis

Agent Session Details

Agent's Page
Call Centre Reporting - Details of Agent Session Call Centre Reporting - Call Monitoring for a particular agent

Agent Sessions 1/2

Agent Sessions 2/2
Call Centre Reporting - Agent session details Call Centre Reporting - Agent session details by criteria

Quality Assessment Report

Call Status
Call Centre Reporting - Quality Assessment by Section Call Centre Reporting - Call Status of active calls

List of Answered Calls

Browser Listening
Call Centre Reporting - List of Answered Calls Call Centre Reporting - Details of answered calls

Area Code Report

Call Attempts
Call Centre Reporting - Area Code Report Call Centre Reporting - Reports for call attempts

Lost Calls 1/2

Lost Calls 2/2
Call Centre Reporting - Unanswered Call Report Call Centre Reporting - Unanswered Calls

Hourly/Daily Distribution

Quality Grade
Call Centre Reporting - Distribution of calls Call Centre Reporting - Quality Grading form

Real-Time Reporting

Real Time Page

Real Time Call Listen
Call Centre Reporting - Real Time Call Monitoring Call Centre Reporting - Monitoring a live call

Visitor's Page

Wallboard
Call Centre Reporting - Visitor Real Time Report Call Centre Reporting - Wallboard for live calls
 
We are proud to be the authorized resellers for the following brands:
Cisco Systems IBM Reseller HP Reseller Digium Reseller Polycom Reseller Yealink Chip Pc Reseller VMware Reseller Veeam Reseller Alt-n Technologies Reseller
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